Privacy Policy

Updated and Effective Date: May 25, 2018 | View previous version here

Table of Contents

Introduction

At BenchPrep, we realize that your privacy is important to you. This privacy policy applies to all software applications, services and websites offered by BenchPrep, its partners and subsidiaries, its customers, or, collectively, BenchPrep's services (the “privacy policy”). The Privacy Policy is intended to explain what information we collect, why we collect it, and how you can update, manage, restrict, export, and delete your information.

BenchPrep provides a learning management system for companies (“Customer Organization(s)”) to deliver learning content to their customers, which involves the sharing of certain data about you, as discussed in this privacy policy.

BenchPrep’s EU-U.S. Privacy Shield Certification

BenchPrep adheres to the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from European Union member countries to the United States. BenchPrep has self-certified that it complies to the Privacy Shield Privacy Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, Recourse, Enforcement and Liability (the “Principles”). If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

BenchPrep notifies Individual Customers about its adherence to the EU-US Privacy Shield through its publicly posted website privacy policy, available at: https://benchprep.com/privacy-policy. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

Data Collected by BenchPrep and Third-Parties

Types of Personal Data Collected

While we may offer services that do not require registration, many of our products and services will require you to register your personal details. In order to provide you with the best possible service, we may collect the following information:

  • Information Provided by You: Due to the nature of our products and services, you may be required to register your name and email address. You may also be required to provide your credit card information when registering for a paid service. In certain cases, we may combine your information with information from other services we provide, and services provided by third parties.
  • Communications: When you send us an email or support ticket, we may retain those queries on file. These communications may be used to resolve your queries, or to improve our service.
  • Server logs: When you access our server, we may record certain information on our server logs. This information could include your IP address, browser information such as type and language, and usage data from sessions that may identify your computer.
  • Links: At times, BenchPrep may present links in a format that allows us to discern whether these links have been followed.
  • Cookies: When you visit our site, or the sites of our partners, we might send you cookies to store your preferences and improve the quality of our service to you. Any cookies may be deleted following each session. Third-party services and tools may also send you cookies to collect certain information from users, which includes:

Google AdWords Conversion, Google Dynamic Remarketing, Google AdWords User Lists, Google Tag Manager, GA Audiences and Google Analytics (collectively referred to as “Google”): Google collects anonymous data (ad views, analytics, browser information, cookie data, date/time, demographic data, hardware/software type, internet service provider, interaction data, page views, and serving domains), pseudonymous data (IP Address (EU PII), Device ID (EU PII), PII (name, address, phone number, email address, login, EU- IP address, EU-unique device ID ), sensitive (financial information). Aggregate data, anonymous data, PII data and sensitive data is shared by Google with third-party parties. We use the information we get from Google only to improve this website and for marketing purposes. Google collects only the IP address assigned to you on the date you visit this website, rather than your name or other identifying information. You can review Google’s privacy policy at https://www.google.com/policies/privacy/. Although Google plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google about your visits to this website is restricted by the Google Terms of Use and the Google Privacy Policy. You can prevent Google from recognizing you on return visits to the website by disabling cookies on your browser (see below).

DoubleClick: Google operates DoubleClick, which collects anonymous data (ad views, analytics, browser information, cookie data, date/time, demographic data, hardware/software type, internet service provider, interaction data, page views, and serving domains), pseudonymous data (IP Address (EU PII), search history, location based data, and Device ID (EU PII)), and PII (name, address, phone number, email address, login, EU- IP address, and EU-unique device ID). DoubleClick’s privacy policy can be found at: http://www.google.com/intl/en/policies/privacy/. DoubleClick shares aggregate data, anonymous data, PII data and sensitive data with third-party parties. We do not combine the information collected through DoubleClick with personally identifiable information.

LinkedIn Ads and LinkedIn Analytics: LinkedIn Ads is operated by LinkedIn. LinkedIn Ads and LinkedIn Analytics collects anonymous data (ad views, analytics, browser information, cookie data, hardware/software type, internet service provider, interaction data, page views, and serving domains), pseudonymous data (IP Address (EU PII)), Location Based Data, Device ID (EU PII), and PII (name, address, phone number, email address, login). Aggregate and anonymous data is shared by LinkedIn with third-party parties. LinkedIn’s privacy policy for LinkedIn Ads and LinkedIn Analytics can be found at: https://www.linkedin.com/legal/privacy-policy.

Facebook Custom Audience: Facebook Custom Audience is operated by Facebook Business (formerly Facebook Custom Audience), collects: anonymous data (ad views, analytics, browser information, cookie data, date/time, demographic data, hardware/software type, internet service provider, interaction data, page views, and serving domains), pseudonymous data (IP Address (EU PII), search history, location based data, Clickstream Data, PII (name , address, phone number, email address, login, EU- IP address, EU-unique device ID ), sensitive (financial information). Facebook Custom Audience’s privacy policy can be found at: https://www.facebook.com/full_data_use_policy.

Facebook for Developers (formerly Facebook Connect): Facebook for Developers collects: anonymous data (ad views, analytics, browser information, cookie data, date/time, demographic data, hardware/software type, internet service provider, interaction data, page views, and serving domains), pseudonymous data (IP Address (EU PII), search history, location based data, Clickstream Data, PII (name , address, phone number, email address, login, EU- IP address, EU-unique device ID ), sensitive (financial information). Facebook for Developers’ privacy policy can be found at: https://www.facebook.com/about/privacy/

Hotjar: Hotjar collects: anonymous data (analytics, browser information, cookie data, date/time, demographic data, hardware/software type, internet service provider, page views and interaction data) and pseudonymous data (IP Address (EU PII), location based data, Clickstream Data, device ID (EU PII)), and PII (EU- IP address, EU- unique device ID ). Hotjar’s privacy policy can be found at: http://www.hotjar.com/privacy. We do not combine the information collected through Hotjar with personally identifiable information.

HubSpot: HubSpot collects: anonymous data (browser information, cookie data, date/time, demographic data, hardware/software type, page views and serving domains) and pseudonymous data (IP Address (EU PII), location based data, Clickstream Data), PII (name, address, phone number, email address, login), and sensitive (financial information). HubSpot’s privacy policy can be found at: https://legal.hubspot.com/privacy-policy. We do not know if HubSpot shares the data it collects with third-party parties. We do not combine the information collected through Hotjar with personally identifiable information.

New Relic: New Relic collects: Anonymous (Analytics, Browser Information, Cookie Data, Date/Time, Demographic Data, Hardware/Software Type, Interaction Data, Page Views, Serving Domains), Pseudonymous (IP Address (EU PII)), PII (Name, Address, Phone Number, Email Address, PII Collected via third-party Parties, Login, EU- IP Address), and Sensitive (Financial Information). New Relic’s privacy policy can be found at https://newrelic.com/privacy. New Relic shares aggregate data, sensitive data and PII with third-party parties. We do not combine the information collected through New Relic with personally identifiable information.

Each of the above-listed services and tools listed is governed by the privacy policy established by the respective third-party provider. We encourage you to refer to such policies, which are linked to above in the description of each service.

Restricting Cookies

Some browsers may allow you to manage the storage of cookies on your device. If supported by your browser, you may set your browser to refuse all cookies (or, sometimes all third-party cookies) or to alert you when a cookie is set. However, if you select these settings, you may be unable to access certain parts of this website. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies. For more information about how to manage your cookies preferences, use the “help” menu of your web browser or explore the customer support sections of your web browser. To opt-out of all cookies or certain advertising cookies, visit the company website for your browser.

Most browsers allow you to set preferences regarding the download of cookies, or block the download. Note that if you choose to block these cookies, some or all of the services we provide may not function. Here are links to some browsers’ websites:

  • Google Chrome: www.google.com
  • Internet Explorer: support.microsoft.com
  • Mozilla Firefox: support.mozilla.org
  • Safari: support.apple.com
  • Opera: www.opera.com

Children’s Privacy Protection

BenchPrep takes special care to protect the privacy needs of children under the age of 13 and BenchPrep encourages parents to be an active participant in their child’s online activities. BenchPrep abides by the Children’s Online Privacy Protection Act (COPPA) and other relevant laws. The website does not target and is not intended for children under the age of 13, and BenchPrep will not knowingly collect personal information from them. If BenchPrep discovers personal data from a child gathered through the website, without parental consent, BenchPrep will eliminate that data. This website is not intended for persons under the age of 13. If you are under 13 you must ask a parent or legal guardian for permission prior to submitting any information to this website.

Do Not Track Notice.

Your browser may provide you with the option to send a “Do Not Track” signal to websites you visit. This signal is used to request that websites not send the requesting device cookies, but websites have no obligation to respond to such signal or to modify their operation. At the current time, this website is not programmed to recognize Do Not Track signals, so this website will not treat you differently if we receive such signals from your browser and we may not comply with Do Not Track settings on your browser.

BenchPrep’s Use of Data Collected

Purposes for Personal Information Collection and Usage

BenchPrep collects only as much personal information as we need for specific, declared purposes, and won't use it for other purposes without obtaining your consent.

The purposes for which we use your information, in addition to any reasons stated above, include:

  • Providing our services.
  • Research, analysis and auditing, in order to improve our services, or to protect or maintain the same.
  • Maintaining and ensuring the viability and integrity of our network.
  • Marketing and promotional efforts.
  • Protecting the rights or property of BenchPrep, or our users or partners.
  • Creating, researching and developing new products and services.

Length of Time Personal Information is Retained

BenchPrep retains personal information for as long as necessary to fulfill the business purpose for which you provided it to us and any other legitimate business purpose, including without limitation, for the purposes of satisfying any legal, accounting, or reporting requirements. We may also retain offline archival copies of data for the applicable statutory periods. If you would like more details about our data retention policies, please contact us.

Data Retention Policies

BenchPrep periodically reviews its collection, storage and processing procedures and policies to ensure that it is in compliance with applicable law.

Information Sharing

Except as described in this policy, BenchPrep will not share your personal information with third parties without your consent. For personal data received by BenchPrep under the Privacy Shield and disclosed to a third party, BenchPrep remains responsible and liable under the Privacy Shield Principles if a third-party engages with the personal data in a manner inconsistent with the Principles, unless BenchPrep proves that it is not responsible for the event giving rise to the damage.

BenchPrep will only share your personal information with the following types of third parties for the following purposes:

  • Fulfilling services. We share personal information with the relevant Customer Organization for the learning and educational material you have subscribed to and that you have consented to the sharing of said data pursuant to the terms of their privacy policy.
  • If we have your consent. We employ an opt-in consent system, whereby you provide your permission for information sharing.
  • For processing of said information. The companies, partners or affiliates who process this information agree to do so in accordance with our instructions, and according to this privacy policy.
  • If BenchPrep is involved in any merger, acquisition or any other form of sale. We will endeavor to protect the privacy of personal information, and notify you before such sale or acquisition, and the transfer to a new privacy policy, if applicable.

Please note that BenchPrep may also disclose personal data for purposes other than those outlined above or to other third parties when an individual has consented to or requested such disclosure. Additionally, be aware that BenchPrep may be required to disclose an individual's personal information in response to a valid legal requirement, such as in response to a lawful request by public authorities, including to meet national security or law enforcement requirements, search warrant, subpoena, court order; or in special cases, such as in response to a physical threat to you or others, to protect property, or assert legal rights or defend ourselves in litigation. If BenchPrep is legally compelled to disclose your personal information to a third-party party, we will attempt to notify you unless doing so would violate the law or a court order.

Acquisition or Changes in Ownership

In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets and may be part of those assets that are transferred.

Your Right to Access and Control Your Personal Data

Individual Rights to Access Personal Data

Individuals have the right to know what personal data of theirs is stored by BenchPrep and to ensure that such personal data is accurate and relevant for the purposes for which BenchPrep collected it. BenchPrep will make its best effort to allow individuals access to view their own data as well as to correct, to alter or to delete such data.

However, where such access is unreasonable, requires a disproportionate effort, jeopardizes the privacy of other BenchPrep users, or contravenes the law, our policies, or reasonable business practice, requests to access data may be declined. User identification is required to access data for these reasons, and the process and procedures for various types of access may differ. Please contact us for further information.

Choices Relating to Use of Personal Information

We'll give you choices about the ways we use and share your personal information, and we'll respect the choices you make. Although signing up for some or all of our services may require you to submit personal information, we will ask for your consent if we intend to use that information for any purpose other than that specifically stated during registration or for the purpose of providing you with the services requests or as provided for in this document. You may object, restrict or withdraw consent for us to use your personal information at any time.

In the case of us wishing to use your private information for any purpose not specified upon registration or for the purpose of providing you with the services requested or as provided for in this privacy policy, we will request your consent to use your personal information and will only use it if you affirmatively give us consent to do so through an opt in process.

You may choose to decline to submit any personal information for any of our products or services. Please note that this may result in our being unable to provide said service, including, without limitation, subscription services, even if time remains for your subscription.

California Privacy Rights

Under Section 1798.83 of the California Civil Code, residents of California can obtain certain information from companies with whom they have an established business relationship. That information is about the personal information those companies have shared with third parties for direct marketing purposes during the preceding calendar year. The law requires companies to inform consumers about the categories of personally information shared with third parties, the names and addresses of those third parties, and examples of the services or products marketed by those third parties. To request a copy of the information disclosure provided by BenchPrep under Section 1798.83 of the California Civil Code, please contact us.

Data Portability

BenchPrep will comply with your request to obtain a copy of the information you have shared through our services. You have rights to obtain a copy of some of the personal information that we hold on you and reuse or share it for your own purposes (“right to data portability”).

The right to data portability only applies:

  • to personal information you have provided to us (i.e. not any other information);
  • where we are processing your personal information because you have provided your consent for us to do so, or under a contract with you; and
  • when processing is carried out by automated means.

‍We can refuse your data portability request if the processing does not satisfy the above criteria. Also, if the personal information concerns more than one individual, we may not be able to transfer the information to you if doing so would prejudice the other person’s rights.

How BenchPrep Protects Your Personal Data

Information Security

We employ industry standard physical, technical, and organizational measures to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction, in order to maintain the security and integrity of your personal information.

Access to data is restricted to employees of BenchPrep, as well as their affiliates and contractors, who have a need to access said information for processing, research, or another reason. All individuals who have access to such information are required to sign confidentiality agreements, and may be subject to termination and/or criminal prosecution for any violation of these policies and agreements.

Cross-Border Transfers of Personal Information and Processing of Information in the United States of America

Notice to Residents of Countries outside of the United States of America

BenchPrep is headquartered in the United States of America. Personal information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, merchants, or service providers in the United States of America. By providing us with personal information, you consent to the transfer and processing of your personal information within the United States of America. BenchPrep will protect the privacy and security of your personal information according to our Privacy Policy, regardless of where it is processed or stored.

Contacting BenchPrep or the Appropriate Supervisory Authority

Enforcement and Independent Dispute Resolution

For EU residents:

To access your information, ask questions about our privacy practices, or issue a complaint, contact us at:

BenchPrep
233 S Wacker Drive, Suite 5700
Chicago, IL 60606
privacy@benchprep.com

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. The following is the contact information for the supervisory authorities in each member state: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address complaints not resolved by any other means. To learn more about our privacy practices, see our Privacy Policy details.

For non-EU residents:

To access your information, ask questions about our privacy practices, or issue a complaint, contact us at:

BenchPrep
233 S Wacker Drive, Suite 5700
Chicago, IL 60606
privacy@benchprep.com

If your inquiry is not satisfactorily addressed, contact the Federal Trade Commission (FTC) directly (https://ftccomplaintassistant.gov), and afford the FTC time to attempt to resolve the issue. To learn more about our privacy practices, see our Privacy Policy details.

Our Commitment to Compliance with Applicable Law and Updates to Our Privacy Policy

Compliance Verification and Privacy Policy Updates

BenchPrep regularly reviews, self-assesses, and verifies that the attestations and assertions made about our Privacy Shield privacy practices are true and these privacy practices have been implemented as represented and in accordance with the Privacy Shield Principles. As part of the annual compliance verification process, BenchPrep will follow the steps below in an independent manner:

  1. Review this Privacy Shield policy and BenchPrep’s publicly posted website privacy policy to ensure that they accurately and comprehensively describe the practices in place around collection of personal information received from the EU.
  2. Ensure that the publicly posted privacy policy indicates BenchPrep’s adherence to the Privacy Shield Principles.
  3. Confirm that BenchPrep’s published privacy policy regarding personal information received from the EU is prominently displayed, completely implemented, and accessible to individuals.
  4. Ensure that individuals are informed of any in-house arrangements for handling complaints and of the independent mechanisms through which they may pursue complaints.
  5. Ensure that BenchPrep has implemented processes and procedures for training our employees in the execution of Privacy Shield policies, including appropriate disciplinary action for failure to follow it.

Our privacy policy may be subject to change or alteration without notice from time to time, in which case this policy remains in force until it is replaced or superseded by a newer version. In most instances, changes will be minor and posted on this page. More significant changes may be posted as a notice elsewhere, or sent to you via email.

We undertake not to reduce your rights to privacy as set out in this policy without your consent. If you have any complaints or queries, please do not hesitate to contact us.

Contact Us

How to Contact Us

If you have any questions or complaints about this Privacy Policy, please contact us at privacy@benchprep.com. For EU customers, please note that under the Privacy Shield Principles, BenchPrep commits to responding to any message within 45 days of receiving a complaint. You may also contact us by mail at 233 S Wacker Drive, Suite 5700, Chicago, IL 60606.